A black and white dog on her owner's lap sitting next to a cat, wearing an Elizabethan collar, in a pet carrier show proper veterinary lobby etiquette

During a busy day, the veterinary hospital lobby here at Fairview can be hectic. Pets are being checked in for their annual exams, ill pets are here waiting for treatment, and tensions can sometimes run high in all of this. It’s safe to say, there is no “usual” day at a clinic.

One thing we do know is that good lobby etiquette among pet owners and staff make an enormous difference in keeping things smooth and relaxed. Good manners even helps our small patients, especially those in pain or dealing with chronic conditions. Here are some things to keep in mind in practicing great hospital lobby etiquette.

Tips for Great Hospital Lobby Etiquette

  1. Patience is a true virtue. We understand, in today’s busy world, time is at a premium. Sometimes, though, an emergency comes up and we must attend to this critical situation. We know if your pet had an emergency, you would be appreciative of others being gracious and waiting.

  2. Keep your dog on a leash or your cat in a carrier. What can make a crowded hospital less hospitable is having a pet running about. This can be distracting at best, and unsafe at worst, since they can spread disease or cause an accident, like a bite.

  3. Keep a puppy or kitten in your arms. By placing a young pet on the ground, you are exposing them to infection or disease. Young pets may not have been fully vaccinated yet, so they are more susceptible to contagious illness.

  4. Avoid introducing your pets to one another. Since you don’t know why the pet is here, it is safer for everyone to keep your pet close to you and avoid the “meet and greet”.

  5. Be aware of the circumstances around you. Supervise your pet and watch for any signals from staff. Your friendly team at Fairview will let you know if they need you to wait in a separate area during an emergency, or in the event of an aggressive pet. Never leave your pet unattended.

In most cases, you and your fur pal will be seen on time, and without any issues, but it is always good to practice these tips for hospital etiquette. If we can answer any questions, please contact us. We look forward to seeing you and your adorable and well behaved companion at their next wellness exam.